Shipping Information

General Shipping FAQ

If your shipping address is Alaska or Hawaii, we currently do not offer shipping from our online store. If you are looking to buy or send a gift to an address in Hawaii, please reach out to the store located in Waikiki. Unfortunately, at this time we do not ship to Canadian addresses. If you live in Canada, the only option we have for you right now is to ship to a US address.
We currently do not offer expedited shipping. We do not ship to APO addresses as we use FedEx services. 

How long is the delivery takes?

It takes 1 Days to 2 Days(business day) to ship out the item + delivery time.

Please refer to the table following(estimation): 

 

 Maine 9 Days after shipped out
 New Hampshire 9 Days after shipped out
 Vermont 9 Days after shipped out
 Massachusetts 9 Days after shipped out
 Rhode Island 9 Days after shipped out
 Connecticut 9 Days after shipped out
 New York 9 Days after shipped out
 New Jersey 9 Days after shipped out
 Pennsylvania 9 Days after shipped out
 Michigan 7 Days to 8 Days after shipped out
 Ohio 6 Days to 7 Days after shipped out
 Indiana 6 Days to 7 Days after shipped out
 Wisconsin 6 Days to 7 Days after shipped out
 Illinois 6 Days to 7 Days after shipped out
Minnesota 5 Days to 7 Days after shipped out
 Iowa 5 Days to 7 Days after shipped out
 Missouri 5 Days to 7 Days after shipped out
 North Dakota 5 Days to 7 Days after shipped out
 South Dakota 5 Days to 7 Days after shipped out
 Nebraska 5 Days to 7 Days after shipped out
 Kansas 5 Days to 7 Days after shipped out
 Delaware 6 Days to 7 Days after shipped out
 Maryland 6 Days to 7 Days after shipped out
 West Virginia 6 Days to 7 Days after shipped out
 Virginia 6 Days to 7 Days after shipped out
 Kentucky 6 Days to 7 days after shipped out
North Carolina 6 Days to 7 Days after shipped out
South Carolina 6 Days to 7 Days after shipped out
 Georgia 6 Days to 7 Days after shipped out
 Florida 6 Days to 7 Days after shipped out
 Tennessee 6 Days to 7 Days after shipped out
 Alabama 6 Days to 7 days after shipped out
 Mississippi 6 Days to 7 Days after shipped out
 Arkansas 6 Days to 7 Days after shipped out
 Louisiana 6 Days to 7 Days after shipped out
 Oklahoma 5 Days to 6 Days after shipped out
 Texas 5 Days to 6 Days after shipped out
 Montana 4 Days to 6 Days after shipped out
 Wyoming 4 Days to 6 Days after shipped out
 Colorado 4 Days to 6 Days after shipped out
 New Mexico 4 Days to 6 Days after shipped out
 Idaho 4 Days to 6 Days after shipped out
 Utah 4 Days to 6 Days after shipped out
 Arizona 4 Days to 6 Days after shipped out
 Washington 2 Days after shipped out
 Oregon 2 Days after shipped out
 Nevada 3 Days after shipped out
California  3 Days after shipped out

Shipping Address

 Please make sure your shipping address is correct on your order, and please always include a unit number if you live in an apartment, regardless of whether it is a gated community or has a doorman. FedEx is not responsible for misdeliveries if the shipping address is incorrect or if there is no unit number specified for an apartment address.


Delivery

All deliveries will require a signature, therefore, once a signature has been made, all responsibilities of delivery will be out of our hands. For those who live in gated communities, luxury condos and/or please check with your doorman about receiving your shipment. 

Returns

To return an item, the item must be in brand new, unused, and unwashed condition and your dog, cat or any other pet cannot have had any contact with the item whatsoever. Unfortunately, any items that are returned in less than brand new and unused condition, with any traces of wear, dog (or cat) hair or smell will not be accepted for return. The cost of outbound shipping (what it costs us to ship the item to you) and any manufacturer restocking fees will be deducted from your total refund amount. For complete details of our return policy and how to process a return see our Returns page.