Shipping Information
General Shipping FAQ
If your shipping address is Alaska or Hawaii, we currently do not offer shipping from our online store. Unfortunately, at this time we do not ship to Canadian addresses. If you live in Canada, the only option we have for you right now is to ship to a US address.
We currently do not offer expedited shipping. We do not ship to APO addresses as we use FedEx services.
How long is the delivery takes?
It takes 2 Days to 3 Days(business day) to ship out the item + delivery time.
Please refer to the table following(estimation):
| Maine |
9 Days after shipped out |
| New Hampshire |
9 Days after shipped out
|
| Vermont |
9 Days after shipped out
|
| Massachusetts |
9 Days after shipped out
|
| Rhode Island |
9 Days after shipped out
|
| Connecticut |
9 Days after shipped out
|
| New York |
9 Days after shipped out
|
| New Jersey |
9 Days after shipped out
|
| Pennsylvania |
9 Days after shipped out
|
| Michigan |
7 Days to 8 Days after shipped out
|
| Florida |
7 Days to 8 Days after shipped out
|
| Ohio |
6 Days to 7 Days after shipped out
|
| Indiana |
6 Days to 7 Days after shipped out
|
| Wisconsin |
6 Days to 7 Days after shipped out
|
| Illinois |
6 Days to 7 Days after shipped out
|
| Minnesota |
5 Days to 7 Days after shipped out
|
| Iowa |
5 Days to 7 Days after shipped out
|
| Missouri |
5 Days to 7 Days after shipped out
|
| North Dakota |
5 Days to 7 Days after shipped out
|
| South Dakota |
5 Days to 7 Days after shipped out
|
| Nebraska |
5 Days to 7 Days after shipped out
|
| Kansas |
5 Days to 7 Days after shipped out
|
| Delaware |
6 Days to 7 Days after shipped out
|
| Maryland |
6 Days to 7 Days after shipped out
|
| West Virginia |
6 Days to 7 Days after shipped out
|
| Virginia |
6 Days to 7 Days after shipped out
|
| Kentucky |
6 Days to 7 days after shipped out
|
| North Carolina |
6 Days to 7 Days after shipped out
|
| South Carolina |
6 Days to 7 Days after shipped out
|
| Georgia |
6 Days to 7 Days after shipped out
|
| Tennessee |
6 Days to 7 Days after shipped out
|
| Alabama |
6 Days to 7 days after shipped out
|
| Mississippi |
6 Days to 7 Days after shipped out
|
| Arkansas |
6 Days to 7 Days after shipped out
|
| Louisiana |
6 Days to 7 Days after shipped out
|
| Oklahoma |
5 Days to 6 Days after shipped out
|
| Texas |
5 Days to 6 Days after shipped out
|
| Montana |
4 Days to 6 Days after shipped out
|
| Wyoming |
4 Days to 6 Days after shipped out
|
| Colorado |
4 Days to 6 Days after shipped out
|
| New Mexico |
4 Days to 6 Days after shipped out
|
| Idaho |
4 Days to 6 Days after shipped out
|
| Utah |
4 Days to 6 Days after shipped out
|
| Arizona |
4 Days to 6 Days after shipped out
|
| Washington |
2 Days after shipped out
|
| Oregon |
2 Days after shipped out
|
| Nevada |
3 Days after shipped out
|
| California |
3 Days after shipped out
|
Shipping Address
Please make sure your shipping address is correct on your order, and please always include a unit number if you live in an apartment, regardless of whether it is a gated community or has a doorman. FedEx is not responsible for misdeliveries if the shipping address is incorrect or if there is no unit number specified for an apartment address.
Changing the shipping address after checkout, we will charge extra shipping fee to the customer. WOULD YOU PLEASE CONFIRM THE SHIPPING ADDRESS BEFORE THE CHECKOUT.
Delivery
All deliveries will require a signature, therefore, once a signature has been made, all responsibilities of delivery will be out of our hands. For those who live in gated communities, luxury condos and/or please check with your doorman about receiving your shipment.
Returns
To return an item, the item must be in brand new, unused, and unwashed condition and your dog, cat or any other pet cannot have had any contact with the item whatsoever. Unfortunately, any items that are returned in less than brand new and unused condition, with any traces of wear, dog (or cat) hair or smell will not be accepted for return. The cost of outbound shipping (what it costs us to ship the item to you) and any manufacturer restocking fees will be deducted from your total refund amount. For complete details of our return policy and how to process a return see our
Returns page.
